SHIPPING & RETURNS

- SHIPPING - 

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Beetles & Bugs (Sisters & Co s.à r.l. Company) ships its products worldwide as follows:

  • LUXEMBOURG

€ 6,90* - includes insured track&trace shipping & packaging.
Orders over € 90 - free shipping.
*For max. weight of 2kg & smaller as 90cm (L+H+W) 

Shop pick up:
You can pick up your order directly from our shop. 
Tue - Fri 9:30-18h
Sat 10-17h
(Mondays closed)
at 141 route de Trèves, L-6940 Niederanven.

  • BE, DE & NL | Belgium, Germany & Netherlands (except non-European areas)

€ 9,90* - includes insured track&trace shipping & packaging.
Orders over € 110 - free shipping.
*For max. weight of 2kg & smaller as 90cm (L+H+W)

  • EUROPE Zone 1

€ 12,90* - includes insured track&trace shipping & packaging.
Orders over € 150 - free shipping.
*For max. weight of 2kg & smaller as 90cm (L+H+W)

For the following countries:
ANDORRA, AUSTRIA, DENMARK, FRANCE, MONACO, SWEDEN, SWITZERLAND, SLOVENIA & UNITED KINGDOM.

  • EUROPE Zone 2

€ 18,90* - insured track&trace shipping & packaging.
Orders over 190 - free shipping.
*For max. weight of 2kg & smaller as 90cm (L+H+W)

For the following countries: 
AZORES (PT), BALEARIC ISLANDS (ES), BULGARIA, ESTONIA, FINLAND, GREECE, GIBRALTAR (GB), GUERNSEY (GB), IRELAND, ICELAND, ITALY, JERSEY, CROATIA, CANARY ISLANDS (ES),  LATVIA, LIECHTENSTEIN, LITHUANIA, MALTA, ISLE of MAN, NORWAY (including Spitzbergen), POLAND, PORTUGAL (excl. Madeira), ROMANIA, SAN MARINO, SLOVAKIA, SPAIN, CZECH REPUBLIC, HUNGARY, VATICAN CITY & CYPRUS.

  • USA | United States

€ 22,90* - insured track&trace shipping & packaging.
Orders over € 250 - free shipping.
*For max. weight of 2kg & smaller as 90cm (L+H+W)

  • WORLD Zone 1

€ 25,90* - insured track&trace shipping & packaging.
*For max. weight of 2kg & smaller as 90cm (L+H+W)

For the following countries:
ALBANIA, ALGERIA, ARMENIA, BELARUS, BOSNIA and HERZEGOVINA, EGYPT, GEORGIA, IRAN, IRAQ, ISRAEL, JORDAN, KOSOVO, LEBANON, LIBYA, MACEDONIA, MOROCCO, MAURITANIA, MOLDOVA, MONTENEGRO, RUSSIA, SERBIA,  SYRIA, TUNISIA, TURKEY, UKRAINE & UNITED ARAB EMIRATES.

    • WORLD Zone 2

    € 29,90* - insured track&trace shipping & packaging.
    *For max. weight of 2kg & smaller as 90cm (L+H+W)

    For the following countries:
    BRAZIL, CANADA, CHINA, SOUTH KOREA (Seoul), HONG KONG, INDIA, INDONESIA, MALAYSIA, PHILIPPINES, SINGAPORE, SOUTH AFRICA, TAIWAN, THAILAND & VIETNAM.

    • WORLD Zone 3

    € 35* - insured track&trace shipping & packaging.
    *For max. weight of 2kg & smaller as 90cm (L+H+W)

    For the following countries:
    Rest of the World.

    DELIVERY TIMES:

    We aim to dispatch your items within 1-3 working days after receiving an order or in case of bank transfer after receipt of payment.
    Luxembourg: 1-3 business days, EU: 5-7 business days, Non EU | Europe: 1-2 weeks, International: 2-3 weeks.
    Delivery times are the times we normally observe, these are without guarantee and not binding. In case of exceed Beetles & Bugs is not obliged and will not refund shipping costs, nor cancel the order made.

    NEED HELP?

    Please contact us. We are happy to provide information, conditions, times and costs of delivery to a specific country, via contact form, email welcome@beetlesandbugs.com or call (+352) 348 586 - Mon 14-18h, Tue-Fri 9:30-18h & Sat 10-17h CET. 


    - RETURNS & EXCHANGES - 

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    SISTERS & CO. s.à r.l. RETURN POLICY
    of the BEETLES & BUGS online store.

    Right of withdrawal.
    • You have the right to withdraw from this contract within 14 days (including weekends & holidays) without giving any reason.

    • The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

    • To exercise the right of withdrawal, you must inform us
      the „Sisters & Co. s.à r.l.“ company
      141 route de Trèves
      L-6940 Niederanven
      LUXEMBOURG
      e-mail: welcome@beetlesandbugs.com
      of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

    • To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
    Effects of withdrawal.
    • If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery (when already shipped), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.

    • You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

    • You will have to borne the direct cost of returning the goods.

    • You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. However returned products must be in brand new, mint condition, and have all original manufacturer's packaging, materials and accessories, including packing inserts.

    • Clothing and shoes: it is obvious that you have to try them to determine the fit, size, etc. Please make sure you try these only in the form you would do in a shop. We recommend therefore to try the shoes on a soft surface (E.g. carpet), underwear, tights or swimwear, should be tried for hygiene reasons only over your own clothes, etc.

    • Any product that is damaged, used, dirty or is incomplete, will not be exchanged nor the purchase price refunded.

    • No exchange and returns on:
      - sale items and items marked as such.
      - Gift Cards
    Effects of partial withdrawal.
    • If the order value decreased due to a partial withdrawal and fell down under the bound that classified your order for a free delivery, the anticipated discount will be invoiced in arrears. Returning an Item The return shipping costs (the costs to send an item back to us) is not refundable and are to be borne by the buyer. Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance. We are not liable for any parcels lost due to uninsured, untracked shipping. Together with a copy of the original invoice and the withdrawal, please send the parcel to following adress: beetles&bugs
      141 route de Trèves
      L-6940 Niederanven
      Luxembourg
      Phone no. +352 34 85 86

    • In case of a failure by beetles&bugs in the processing of the order, Sisters & Co. s.à r.l. assumes the costs for the return of the item. In this case, please call us at +352 348 586 at the following times: Tue - Fri 9:30-18h & Sat 10-17h. You can always contact us anytime through our contact form. Or via email welcome@beetlesandbugs.com
    Exchange. 
    • An exchange is not possible at present. This means for example, if you would like to exchange an ordered product for a different size, you have to please place a new order.