Free shipping in Luxembourg above €50

SHIPPING & RETURNS

- SHIPPING - 

We provide shipping to the following countries:
  • LUXEMBOURG
    Shipping €4,99* (FREE above €90) Temporarily FREE above €50!!!
    FREE Local Shop Pick-Up in Store***

  • BE, DE, FR, & NL  
    BELGIUM
    GERMANY
    FRANCE (excl. DOM-TOM)
    NETHERLANDS (except non-European countries)
    Shipping € 9,90* (FREE above €120)

  • EUROPE Zone 1A
    AUSTRIA
    ITALY
    SPAIN ( excl. Ceuta, Las Palmas, Melilla, Santa Cruz)
    UNITED KINGDOM
    Shipping €12,90* (FREE above €150)

  • EUROPE Zone 1B
    ANDORRA
    DENMARK
    MONACO
    SLOVENIA
    SWEDEN
    SWITZERLAND
    Shipping €12,90** (FREE above €150)

  • EUROPE Zone 2A
    BULGARIA
    CROATIA
    CZECHIA (Czech Republic)
    ESTONIA
    FINLAND
    GREECE
    HUNGARY
    LATVIA
    LITHUANIA
    POLAND
    PORTUGAL (excl. Madeira & Azores)
    ROMANIA
    SLOVAKIA
    Shipping €16* (FREE above €150)

  • EUROPE Zone 2B
    AZORES (PT)
    BALEARIC ISLANDS (ES)
    CANARY ISLANDS (ES)
    CYPRUS
    GIBRALTAR (GB)
    GUERNSEY (GB)
    ICELAND
    IRELAND
    ISLE of MAN
    JERSEY
    LIECHTENSTEIN
    MALTA
    NORWAY (including Spitzbergen)
    SAN MARINO
    SPAIN (Ceuta, Las Palmas, Melilla, Santa Cruz)
    VATICAN CITY
    Shipping €16** (FREE above €190)

* Includes insured track&trace shipping & packaging >10kg.
*Includes insured track&trace shipping & packaging >2kg.
*** You will be notified via email when your order is ready.
The paid order can be picked up during opening hours.

Tue - Fri 9:30-18h & Sat 10-17h at 141 route de Trèves, L-6940 Niederanven.


DELIVERY TIMES:

Due to the Covid-19 situation we can not guarantee standard delivery times!! We are not responsible for delays caused by our post & shipping companies. 

We aim to dispatch your items within 1-3 working days after receiving an order or in case of bank transfer after receipt of payment.
Luxembourg: 1-3 business days, EU: 5-7 business days, Non EU | Europe: 1-2 weeks, International: 2-3 weeks.
Delivery times are the times we normally observe, these are without guarantee and not binding. In case of exceed Beetles & Bugs is not obliged and will not refund shipping costs, nor cancel the order made.

NEED HELP?

Please contact us. We are happy to provide information, conditions, times and costs of delivery to a specific country, via contact form, email welcome@beetlesandbugs.com or call (+352) 348 586 - Tue-Fri 9:30-18h & Sat 10-17h CET. 


- RETURNS & EXCHANGES - 

SISTERS & CO. s.à r.l. RETURN POLICY of the BEETLES & BUGS online store:

Right of withdrawal.
  • You may withdraw from this contract within 14 days (including weekends & holidays) without giving any reason.

  • The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

  • To exercise the right of withdrawal, please inform us,
    the „Sisters & Co. s.à r.l.“ company
    141 route de Trèves
    L-6940 Niederanven
    LUXEMBOURG
    e-mail: welcome@beetlesandbugs.com
    of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail) and await an answer from our side how to proceed.

  • To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal.
  • If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery (when already shipped), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We withhold reimbursement until we have received the goods back.

  • Send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

  • You will have to borne the direct cost of returning the goods.

  • You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. However returned products must be in brand new, mint condition, and have all original manufacturer's packaging, materials and accessories, including packing inserts.

  • Clothing and shoes: it is obvious that you have to try them to determine the fit, size, etc. Please make sure you try these only in the form you would do in a shop. We recommend therefore to try the shoes on a soft surface (E.g. carpet), tights or swimwear, should be tried for hygiene reasons only over your own clothes, etc.

  • Any product that is damaged, used, dirty or is incomplete, will not be exchanged nor the purchase price refunded.

  • No exchange and returns on:
    - sale items and items marked as such.
    - Gift Cards
Effects of partial withdrawal. (Returns)
  • If the order value decreased due to a partial withdrawal and fell down under the bound that classified your order for a free delivery, the anticipated discount will be invoiced in arrears. Returning an Item The return shipping costs (the costs to send an item back to us) is not refundable and are to be borne by the buyer. Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance. We are not liable for any parcels lost due to uninsured, untracked shipping. Together with a copy of the original invoice and the withdrawal, please send the parcel to following adress: beetles&bugs
    141 route de Trèves
    L-6940 Niederanven
    Luxembourg
    Phone no. +352 34 85 86

  • In case of a failure by beetles&bugs in the processing of the order, Sisters & Co. s.à r.l. assumes the costs for the return of the item. In this case, please call us at +352 348 586 at the following times: Tue - Fri 9:30-18h & Sat 10-17h. You can always contact us anytime through our contact form. Or via email welcome@beetlesandbugs.com
Exchange. 
  • An exchange is not possible at present. This means for example, if you would like to exchange an ordered product for a different size, you have to please place a new order.

Currently we do not offer shipping outside Europe.

  • USA | United States (not available)
    € 22,90* - insured track&trace shipping & packaging, for max. weight of 2kg.
  • WORLD Zone 1 (not available)
    € 25,90 - insured track&trace shipping & packaging, for max. weight of 2kg.
    ALBANIA, ALGERIA, ARMENIA, BELARUS, BOSNIA and HERZEGOVINA, EGYPT, GEORGIA, IRAN, IRAQ, ISRAEL, JORDAN, KOSOVO, LEBANON, LIBYA, MACEDONIA, MOROCCO, MAURITANIA, MOLDOVA, MONTENEGRO, RUSSIA, SERBIA,  SYRIA, TUNISIA, TURKEY, UKRAINE & UNITED ARAB EMIRATES.
  • WORLD Zone 2 (not available)
    € 29,90 - insured track&trace shipping & packaging, for max. weight of 2kg.
    BRAZIL, CANADA, CHINA, SOUTH KOREA (Seoul), HONG KONG, INDIA, INDONESIA, MALAYSIA, PHILIPPINES, SINGAPORE, SOUTH AFRICA, TAIWAN, THAILAND & VIETNAM.
  • WORLD Zone 3  (not available)
    € 35 - insured track&trace shipping & packaging, for max. weight of 2kg.
    Rest of Europe & the World.