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Terms and Conditions Beetles & Bugs

1. General
The Terms and Conditions (TC) apply to all contracts, deliveries and other services from beetles&bugs (the seller) to the customer (the buyer).
The Sale
The sale (contract) between the seller, beetles&bugs – Brigitte Neve and the buyer would be governed in terms of articles made by the seller or purchased from third parties in TC with the exclusion of all prior oral or written agreements. Austrian law applies to the contract excluding UN purchase rights.
Our offers are not binding. All given prices are in Euros and inclusive 17% sales tax .

2. Order & Contract
The order and contract between the seller and the buyer on the purchase of goods is due to the carrying out and finishing the purchase by the buyer (binding offer) and by confirmation and acceptance by the seller. The confirmation is generally followed inside one working day by an E mail to the buyer. The acceptance of the buyers order is followed by the shipment of the goods. B&B reserves, however, not to accept the offer if the articles are not paid. If a request cannot be carried out the buyer will be informed as soon as possible.

3. Payment and retention of title
The payment of goods for the buyer can be made through the following methods:
– PayPal
– Prepayment to the following bank account:
beetles & bugs – Brigitte Neve
Banque et Caisse d’Epargne de l’Etat Luxembourg
IBAN: LU74 0019 4355 5859 2000
– Gift voucher code
In the event of goods being returned, the invoice amount will be reduced accordingly. Until full payment from the buyer the goods remain the property of the seller.

4. Delivery and charges.
All goods located in the stock of the seller will be, by pre-payment from Paypal or on receipt of bank payment, be sent within 1-3 working days

4a. For a delivery to the listed countries the following applies::

- Luxembourg

€ 5,90 – fix amount per order for insured track&trace shipping & packaging.
For orders exceeding  € 100  shipping is free.
Pickup: Possibility of self-pickup by appointment can be arranged either via the contact form, email welcome@beetlesandbugs.com or call (+352) 661 780 809 weekdays from 8:30 to 17:00.
Pickup Address: 6, rue de la Carrière, L-5290 Neuhaeusgen, Luxembourg.
Already paid shipping costs will be refunded in this case, and a corrected invoice will be attached.
The seller keeps to right to deny a pickup without announcing a specific reasons.

- Belgium, Germany & Netherlands (except non-European areas)

€ 9,00 – fix amount per order for insured track&trace shipping & packaging.
For orders exceeding  € 160  shipping is free.

- EU Zone 2

€ 12 – fix amount per order for insured track&trace shipping & packaging.
For orders exceeding  € 160  shipping is free.
Includes the following countries: Austria, Czech Republic, Denmark (except Faroe Islands & Greenland), Finland (excluding Åland), France (except overseas territories & departments), Greece (except Mount Athos), Hungary, Ireland, Isle of Man, Italy (except Livigno & Campione d’Italie) , Lithuania, Monaco, Portugal, Sweden, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta & Melilla), United Kingdom (except channel Islands).

- EU Zone 3

€ 18 – fix amount per order  for insured track&trace shipping & packaging.
For orders exceeding  € 180  shipping is free.
Includes the following countries: Bulgaria, Croatia, Cyprus (except northern part), Estonia, Latvia, Malta, Poland, Romania.

- Non EU | Rest of Europe

€ 25 – fix amount per order for insured track&trace shipping & packaging.
For orders exceeding  € 250  shipping is free.
Includes the following countries: Åland Islands (FL), Albania, Andorra, Belarus, Bosnia and Herzegovina, Campione d’Italia (IT), Ceuta (E), Faroe Islands (DK), Gibraltar (GB), Greenland (DK), Guernsey (GB ), Iceland, Jersey (GB), Liechtenstein, Livigno (IT), Macedonia, Melilla (e), Moldova, Montenegro, Norway, Russia, San Marino, Switzerland, Serbia, Turkey, Ukrain.

- United States | USA

€ 25 – fix amount per order for insured track&trace shipping & packaging.
For orders exceeding  € 280  shipping is free.

- International Zone 2

€ 29 – fix amount per order  for insured track&trace shipping & packaging.
Includes the following countries:  Algeria, Armenia, Azerbaijan, Bahrain, Brazil, China, , Egypt, Georgia, India, Indonesia, Iran, Israel, Jordan, Canada, Canary Islands, Kazakhstan, Qatar, Kuwait, Lebanon, Libya, Malaysia, Morocco, Oman , Palestinian territory, Philippines, Saudi Arabia, Sudan, South Africa, South Korea, South Sudan, Taiwan/China, Thailand, Tunisia, United Arab Emirates, Vietnam.

- International Zone 3

€ 35 – fix amount per order  for insured track&trace shipping & packaging.
Includes the following countries: Argentina, Azerbaijan, Australia, Bolivia, British Indian Ocean Territory, Chile, Curacao, Ecuador, Fiji, Guyana, Japan, Martinique, New Zealand, Paraguay, Peru, Singapore, Sint Maarten, Suriname, Uruguay, Venezuela.

4aa.*Option of a cheaper uninsured shipping method.
This shipping method would be without insurances and the possibility of track&trace, the risk would be fully on behalf of the buyer. If this shipping method is chosen, the purchase will not be refunded or exchanged by Beetles & Bugs in case of loss or damage of the goods.
If this is interesting, feel free to contact us via the contact form or email welcome@beetlesandbugs.com .
Costs of an *uninsured shipping without track&trace:
- Belgium, Germany, The Netherlands, EU Zone 2 & Zone 3 EU: € 9
- Worldwide (all other countries except those mentioned above): € 15
In this case the difference comparing to the already paid shipping costs will be refunded, and a corrected invoice will be attached.

4b. Delivery times:

Luxembourg: 1-3 business days, EU: 5-7 business days, Non EU | Europe: 1-2 weeks, International: 2-3 weeks.
This is not binding and in case of exceed Beetles & Bugs is not obliged and will not refund shipping costs, nor cancel the order made.

5. Returnable and right to cancel
The buyer has the right, all Webshop (http://www.beetlesandbugs.com) purchased articles to return them within 14 (fourteen) days (weekends and Vacation days included)
Return address
beetles & bugs
6, rue de la Carrière
L-5290 Neuhaeusgen

Returning goods.
For respecting the right of cancellation it is sufficient to send a reason (e.g. via E mail). The goods must be, by a cancellation, complete, in original packing in an unused and re-saleable condition. In case of worsening of the goods caused by usage the seller reserves the right to require replacement value.
The costs of shipping back returned goods are, for the buyer. The buyer makes contact with the seller, either by telephone or E mail inside the 14 (fourteen day, weekends and Vacation days included) return-time. However, if the goods are sent back without previously informing the seller may not accept.

In case of defective delivery (excluds non insured shipping option) the seller will accept the shipping charges. In case of defective goods  (excluds when due to uninsured shipping option) the buyer has the right to receive new to the value of the purchase price. Monetary compensation can only be given when a wrong delivery has been made by the seller and the goods cannot be replaced by an equivalent.

7. Disclaimer for online content
The seller assumes no responsibility for the topicality, correctness, completeness or quality of the information provided. Liability claims against the seller, which refer to damages of material or immaterial nature caused by use or disuse of the presented information is due to the use of incorrect or incomplete information, is excluded provided the seller has no demonstrable or gross negligent fault.
All offers are not-binding and without obligation. The seller expressly reserves the right to change or modify parts of the website, or the entire offer without prior notice, to delete, add or discontinue the publication temporarily or permanently. The seller guarantees that the goods comply with the descriptions contained in the contract. It can however cause certain deviations in style, colour, size or finish, or some irregularities in the packing. For this, no warranty / liability can be accepted.

8. Disclaimer for external links
When links are included to other sites on the Beetles & Bugs website the seller declares explicitly to have no influence on the design and contents of linked pages. Therefore the seller expressly distances itself from the contents of all third party linked pages and does not adopt any of the contents. This declaration applies to all links and for all contents of sites to which these links lead.

9. Privacy
The purchaser guarantees that all the information given is real, truthful and complete.
The seller processes and stores, as part of terms and conditions, the customer received personal data in compliance with the statutory regulations. The purchaser agrees to the recording of the address data in the customer file until request to be revoked.
Customer information will not be given to third parties except when it is necessary for fulfilment of contract.

10. Final provisions
Should one or more of these terms and regulations be ineffective, this shall not invalidate the entire contract. The ineffective regulation is replaced by the relevant statutory scheme.

The terms and conditions are hereby recognized and approved by the buyer.